Online Policies

Returns & Exchanges

Every item sold by Murrieta Cooks! is unconditionally guaranteed. If you are not satisfied with a MurrietaCooks.com purchase or gift for any reason, please send it back to us within 45 days of purchase, following the instructions included with the package for receiving a refund, credit or replacement item. Or, return the item within 45 of purchase to our store for an exchange or refund. Merchandise that is not defective and is returned after 30 days of purchase and within the 45 return period will receive Murrietacooks.com web credit good towards your next online or in-store purchase. Merchandise deemed to be flawed by a manufacturers defect is warranted by the manufacturer and may be returned for exchange or refund within the warranty period.

You can return the merchandise via United Parcel Service or at our Murrieta cooks! store in Murrieta. To make a return by mail, just complete the Return Form attached to the packing list included with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records. Please call or email before you return your items as sale and special order items are not eligible for returns.

Then call 800/842-3322 to request a UPS call tag to have the package picked up from wherever is most convenient for you whether it be at your home or work place.

The return package should be delivered by UPS to:

Please send any correspondence to the address above; call us at 951.461.8898 or email us at info@murrietacooks.com .

Unfortunately, we cannot refund your original shipping charges. The returned merchandise will be credited to you according to the policy stated above. But don't forget, you can always return or exchange any item at our store in Murrieta.

Shipping & Handling

Our goal is to process and ship your order within 24 hours. Orders placed between Friday, 2:00pm (PST) and Sunday, 12:00am (PST) will be processed Monday. We will contact you via email with further details on the delivery status of any item that may be delayed.

 UPS can not provide delivery to PO addresses.

Sales Tax

Items shipped within the state of California will be charged 8.75% sales tax. Items shipped outside of California are not charged sale tax.
 

Murrieta cooks!  is committed to respecting and protecting your privacy. We recognize your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which your identity can be traced, such as name, physical address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use this information, and the choices you have regarding our use of, and your ability to review, correct and protect the information. This policy applies only to users accessing our web site from the United States. As a part of our commitment to your privacy, Murrieta cooks!, agree to (1) promise not to share, rent, sell, or otherwise provide information about our customers; (2) honor customers' requests not to share their information with other marketers; and (3) honor customers' requests not to receive mail, telephone or other solicitations from Murrieta cooks.

Pricing

From time to time there may be information on our Web Site that contains errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Murrieta Cooks reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).